Frequently Asked Questions
Quick answers to the questions people ring us with most, from what a job costs to who owns which pipe. If you want the full picture first, Murrumba Downs Plumber's home page lists every service we run here.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Why the questions look the way they do. This suburb runs from the station on Brays Road out to the river country in the south, and the calls reflect both ends of it. The older places near the Tavern have different problems to the newer estates, so we have grouped the answers the way the calls actually come in.
Still unsure which service you need? The contact page covers what to have ready when you ring, and the about page explains who we are.
Pricing and Booking Questions
What a job costs, when you pay and how the quoting works, answered in plain figures. Nothing here depends on the time of day you ring, which is where most of the surprise bills usually creep in.
Call (07) 3067 4272How much will my plumbing job cost?
You get flat-rate pricing with no hidden fees, and the fixed quote is in your hands before any work starts, so the price you approve never grows halfway through the job.
Is there a call-out fee?
No, every job comes with $0 call-out fees, and there is no extra cost for nights, weekends or public holidays, so ringing at midnight costs exactly the same as ringing at midday.
How can I pay for the work?
You can pay by card or EFTPOS on site when the job is finished, or ask us about Fix now, pay later if you would rather sort the payment out afterwards instead.
How soon can a plumber come out?
We are available 24/7, 7 days a week, and we aim for same-day where we can, so ring (07) 3067 4272, describe the problem and we will find a slot that suits.
Service Questions
The work we run week in, week out, with the detail on each job living in its own section of the site. Start with general plumbing, drainage or hot water if you know roughly where the problem sits.
Call (07) 3067 4272What general plumbing work do you do?
We handle tap repairs, toilet repairs, bathroom plumbing and kitchen plumbing, along with gas fitting and leak detection in Murrumba Downs, and the full detail sits on each service page.
Can you clear blocked drains?
Yes, we clear blocked drains, blocked sewers and blocked stormwater, and we run CCTV drain inspections that show exactly where the choke sits and what caused it in the first place.
Do you install and fix hot water systems?
We do both, from hot water repair when a single part has failed to hot water replacement when the cylinder is finished, and every job is done by a licensed plumber.
Can you work on gas appliances and pipework?
Yes, our licence covers gasfitting and plumbing alike, so we connect cooktops, heaters and bayonet points, test every joint we work on and issue the compliance certificate at the end.
Emergency Questions
What counts as urgent, and what you should do in the first few minutes before anyone arrives. The emergency plumbing section breaks each of these into its own page if you need the detail.
Call (07) 3067 4272What counts as a plumbing emergency?
Water pouring through a ceiling, a burst pipe, a toilet overflowing, no hot water for a big household or any smell of gas counts, and each of those gets treated as urgent.
What should I do while a burst pipe is flooding the house?
Close the tap at the water meter straight away, then call (07) 3067 4272, because shutting the supply down at the boundary is the fastest way to limit the damage before help arrives.
What if I can smell gas inside the house?
Take everyone out to the footpath and phone us from there, keeping switches, lights and flames untouched until we give the all clear, because a gas leak is never a fix-it-yourself job.
Are you open on weekends and public holidays?
Yes, we are available 24/7, 7 days a week, and there is no extra cost for nights, weekends or public holidays, so a Christmas Day call-out is priced the same as a Tuesday one.
Local Conditions Questions
How the river, the soil and the storm season shape plumbing work in this part of Moreton Bay. The answers below draw on what the council's own mapping and the 2022 flood record show about the lowest ground here.
Call (07) 3067 4272Who looks after the water and sewer pipes here?
Unitywater maintains the public mains and the sewer out in the street, while the pipes past the connection point belong to you, so their upkeep and the bills for it are yours.
Do tree roots cause drain blockages in this suburb?
They do, because the native bush and regrowth mapped beside the river and the northern creek corner sends roots into old pipe joints, so those yards are first in line for repeat blockages.
Does flooding affect plumbing in the low-lying streets?
Yes, because council flood overlays sit over the river-edge streets and the creek corner in the north, and the 2022 flood pushed sewage up inside at least one home in this suburb.
How do I book a plumber in Murrumba Downs?
Call (07) 3067 4272, tell us what has gone wrong, and we will lock in a visit in Murrumba Downs under QBCC No: 15024607 with $0 call-out fees on every job we take on.
